Effective Date: August 21, 2019

PURCHASES

CURRENCY

All fees are listed in US dollars, unless otherwise stated. We are not responsible for currency exchange rates, except as described below. If you are an international buyer, you may have the option to buy items in your local currency or US dollars. If you opt to pay in your local currency:

  • We'll automatically display your order total in your local currency on the checkout page. Your order total includes the foreign exchange rate as well as any applicable fees or costs.
  • If you return a purchase that was purchased in your local currency, you will receive CADEAUME Credit in the amount you paid in your local currency converted to USD.
  • Offers can only be made in USD at this time. We may display approximate conversions to help you make the best offer.
  • Selling is only available in USD at the time.
  • Some payment methods may not be supported.

Because foreign exchange rates fluctuate, the price you see for an item in your local currency on one day may be different from the price for that same item on another day. The foreign exchange rates we apply are updated daily. Cdeaume takes no responsibility for the accuracy of any foreign exchange rate applied to your purchase.

PRICING, AVAILABILITY AND SALES TAX

All prices are subject to change without notice at any time. Available inventory is subject to change without notice at any time. As a result, if your order is cancelled for any reason, you may not be able to purchase the same item you originally ordered, and if the same item is available, it may not be available at the same price of your original purchase.

For international buyers: we will declare the price that was paid for customs purposes. Buyers are responsible for the applicable customs duties and taxes that are billed by their respective countries of residence.

PAYMENT METHODS

We accept several methods of payments. If you purchase items shoes in the United States, we accept American Express, Discover, JCB, MasterCard and Visa. Alternate methods of payment include Apple Pay, Google Pay, PayPal, and Affirm (US only), Afterpay (US only), and Alipay.

SHIPPING, CONTACT, BILLING AND PAYMENT INFORMATION

Please review your shipping, contact, billing and payment information for accuracy before submitting an order. Billing information must match the billing information you have on file with the issuing bank. Orders placed by (i) children under the age of 13 or (ii) minors between the ages of 13 and 17 without parental consent will be canceled.

SHIPPING

All items except for “Instant Ship” items are shipped to us first for authentication and verification before being delivered to a buyer. It will typically take 7-10 business days (M-F) for orders to be delivered to a buyer located in the US, since it takes approximately 3-4 business days to get to us, 1-2 business days to authenticate and 3-4 business days to ship to you.

Items that are labeled “Instant Ship” have already been authenticated and verified and ship directly from our facilities to a buyer. It will typically take 4-6 business days for an “Instant Ship” order to be delivered to a buyer located in the US.

Expedited shipping is a shipping option for “Instant Ship” items that is available only to buyers located in the contiguous US. It will typically take 2 business days for an “Instant Ship” item ordered with expedited shipping to be delivered to a buyer located in the contiguous US.

For international orders, delivery times vary due to customs. Import duties are not included, and you will be responsible for them upon arrival.

Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control.

ORDER REVIEW

All orders are subject to fraud review which may result in a delay in processing. We may also require additional information in order to verify your purchase. Until you receive final confirmation of your purchase, please check your email and respond to any requests for verification. While your order is being reviewed, your account may be placed on hold until the review is completed.

ORDER CANCELLATION

We reserve the right to cancel orders in our sole discretion.

You may cancel your order within 3 hours of placing it or before it is confirmed by the seller - whichever comes first. If 3 hours have passed from when you placed the order and/or the seller has confirmed the order, then the order cannot be canceled. If neither have occurred, simply tap the Cancel button on the Orders screen. You may not cancel an offer after it has been accepted by a seller.

If an order is canceled before you have been charged for the order, you may see a pending authorization on your card that will fall off of your account in a few days but you will not be charged for the order. If an order is canceled after you have been charged for the order, we will refund you the amount you paid for the item(s) to your original method of payment. Please allow 7 to 10 business days for the refund to be reflected on your next billing cycle.

RETURNS

We want you to be happy with your purchase, which is why we accept returns on New In Box, +

purchases that are in the same condition as when shipped. We do not issue refunds or accept returns or exchanges on special items (e.g., Vintage, Sample, ID, Custom, Defect, Pre-Release), any used items, any items listed as "Final Sale" on the checkout page, or any items shipped to a freight forwarder or a delivery address in the People's Republic of China. All purchases of such items are FINAL SALE and we do not issue refunds or accept returns for such purchases.

You have 3 days to request a return from the date you received the item(s). To initiate a return, tap “Request Return” when you receive your package or email us at info@cadeaume.com

Once we receive your return, the item(s) will be evaluated before your refund is made. Evaluation criteria include the following:

  • Item(s) must include the Return Label provided by us—Please note: Returns will not be processed without a CADEAUME Return Label.
  • Item(s) must be in the condition they were in when sent by us, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or debris, and all original packaging included.
  • Item(s) must be shipped to us within 3 days from receiving your Return Label. The evaluation process may take up to 7 days from receipt of return request and we reserve the right to make the final decision on all return requests.

Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you, by issuing you site credit (CADEAUME credit) to use on future purchases, except as otherwise determined by us in our sole and reasonable discretion.

If your return request is not approved by us for any reason, we will notify you of our decision via email and you will have the option to have the item(s) sent back to you or consigned on your behalf with us. If you choose to have the item(s) sent back to you, we will send you an invoice for the shipping costs. If you choose to consign the item(s), we will activate the listing(s) at the same price you paid for such item(s) and if the item(s) are sold, you will be paid pursuant to our Fee Policy. You may change the listing price at any time 

If you do not respond within 14 days of receiving notice that your return request was not approved or if you do not pay the shipping invoice within 14 days of receipt, we will consign the item(s) on your behalf and activate the listing(s) at the same price you paid for such item(s) and if the item(s) are sold, you will be paid pursuant to our Fee Policy.

If your return request is not approved by us because the item(s) were inauthentic, you will have the option to have the item(s) sent back to you or disposed of by us in our reasonable discretion. If you choose to have the item(s) sent back to you, we will send you an invoice for the shipping costs back to you. If you do not respond within 14 days of receiving notice that your return request was not approved or if you do not pay the shipping invoice within 14 days of receipt, we will dispose of the item(s) in our reasonable discretion.

CHARGE BACK 

If for any reason, you dispute any transaction made on the website, your account may be placed on hold until the dispute is resolved. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to item(s) you purchase on the website. Without limiting the generality of the foregoing and except as provided under “Returns” below, you will not dispute or seek a chargeback from the company whose credit card or method of payment you used to purchase item(s) on the website. Should you do so, your order(s) may be canceled, and we may, in our sole discretion, refuse to honor pending and future purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name(s) the credit accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from purchasing item(s) on the  or website.

FOR SELLERS

If you send item(s) to us that do not match the description you provided (e.g., wrong size, SKU, different condition), we will notify you and you will have the option to have the item(s) sent back to you or consigned on your behalf with us. If you choose to have the item(s) sent back to you, we will send you an invoice for the shipping costs back to you. If you choose to consign the item(s), we will activate the listing(s) at 10% above the lowest price of the same item based on SKU and size. If no lowest price exists, we will set a price in our reasonable discretion.

If you do not respond within 14 days of receiving notice that your item(s) do not match the description you provided or if you do not pay the shipping invoice within 14 days of receipt, we will consign the item(s) on your behalf and activate the listing(s) at 10% above the lowest price of the same item based on SKU and size. If no lowest price exists, we will set a price in our reasonable discretion. .

If you send item(s) to us that we deem inauthentic or unsellable in our sole and reasonable discretion, you will have the option to have the item(s) sent back to you or disposed of by us. If you choose to have the item(s) sent back to you, we will send you an invoice for the shipping costs back to you. If you do not respond within 14 days of receiving notice that your item(s) are inauthentic or unsellable or if you do not pay the shipping invoice within 14 days of receipt, we will dispose of the item(s) in our reasonable discretion.

For international sellers: if you opt to have item(s) sent back to you, we will declare the price of your item(s) for customs purposes and mark the item(s) as return merchandise. You will be responsible for any applicable customs duties and taxes that are imposed by the country of your residence.

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